LibrarIN will pursue the introduction of a new model of public service and social innovation.

In fact, the project team wants to discover, analyse, and provide managerial and policy recommendations for transformative strategies. This will be based on the value created via the joint participation of various stakeholders in the library service delivery processes. Project partners will study the paradigm shift from the traditional top-down model of service design, to demand and bottom-up driven models. To enable bottom-up models of service delivery, citizens, civil servants, private and third sector organisations will voluntarily participate in the development of transformative social innovations that can address changing needs and solve social problems. The LibrarIN value co-creation concept aims to produce three outcomes:

An integrated conceptual framework to understand the process of value co-creation in libraries’ service delivery. The framework aims to develop and operationalise existing approaches on knowledge creation and integrate multi-agent frameworks on service and social innovation. This will be complemented by an evaluation of different approaches to knowledge transformation in libraries, both in terms of their process and their impact.

New metrics for library transformation and new empirical case studies on existing and ongoing efforts to develop innovative public services in ways that enable the co-creation of value.

Policy and managerial tools for implementing new ideas and scaling up best-practice experiences that effectively use value-co-creation to unlock social assets. The policy tools also include indicators for monitoring and evaluating existing initiatives to support public service transformation.